FAQ

You can update your shipping address or phone number in the "My Orders" section before your order is dispatched. Simply click the edit icon on the order details page.
Note: Changes cannot be made once the order is shipped.

After a successful payment, your order details should be visible within 10 minutes. If you don’t see it, please wait and check again.
For further assistance, contact our support team.

If your order isn’t visible after payment, please wait 10 minutes and check again. If the issue persists, reach out to our support team.

If your order wasn’t delivered, contact us through:
📍 Help Center
📧 Email: support@sacelady.com.bd
📞 Contact Number: 01907555507

Before shipping: Go to "My Orders" and cancel directly.
After shipping: Simply refuse the delivery.
Once the product is returned, we will process your refund within 24-48 hours.

Returns are accepted under these conditions:
✅ Damaged or defective products
✅ Wrong product delivered
✅ Missing items in shipment

📌 Return requests must be made within 3 days of delivery.
📌 Products must be unused, in original packaging, and with all labels intact.

For any other queries, feel free to contact us! 💖

You can place an order directly on our website by selecting your desired products, adding them to your cart, and proceeding to checkout.

Delivery times vary depending on your location:
📍 Inside Dhaka: 2-3 business days
📍 Outside Dhaka: 3-5 business days

Yes, we offer Cash on Delivery (COD) in select locations across Bangladesh.

Once your order is shipped, you will receive a tracking number via SMS or email. You can also check the "My Orders" section on our website.

Returns are accepted within 3 days of delivery under these conditions:
✅ Received a damaged or defective product
✅ Wrong item delivered
✅ Missing items in the shipment

You can request a return by contacting our customer support team with your order details and reason for return.

Q: How long does it take to process a refund?

Refunds are processed within 3-7 business days after we receive and verify the returned item.

Yes! Sace Lady products are FDA-approved, dermatologically tested, and free from harmful chemicals, making them safe for most skin types.

Yes, Sace Lady is 100% cruelty-free—we never test on animals.

Absolutely! We are the exclusive authorized distributor of Sace Lady in Bangladesh, guaranteeing 100% genuine products.

If your order wasn’t delivered, contact us through:
📍 Help Center
📧 Email: support@sacelady.com.bd
📞 Contact Number: 019075555507

We accept:
💳 Local options: bKash, Nagad, Rocket
💻 Online payment: Credit/Debit cards, Bank Transfers

Yes, we use industry-standard encryption to ensure all your transactions are safe and secure.

Q: I’m facing an issue with payment. What should I do?

If you encounter payment issues, try the following:
✅ Check if your card or payment method has sufficient funds.
✅ Ensure your internet connection is stable.
✅ Contact your payment provider or reach out to our support team.

Yes, you can place an order as a guest.
However, creating an account allows you to track orders, save addresses, and enjoy a personalized experience.

Click on the "Sign Up" button on our website and enter your details to create an account.

Click on "Forgot Password" at the login page and follow the instructions to reset your password.